Return Policy

Return & Refund Policy

At ashopcase, we want you to feel confident when shopping with us. We offer a 14-day return policy, giving you 14 days from the date you receive your order to request a return.

14-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be in its original condition, unused, and returned with its original packaging and accessories.

Return Shipping

We keep our return process simple and fair.

Orders With Paid Shipping

If you paid a shipping fee when placing your order, you will not be required to pay an additional return shipping fee for an eligible return.

Orders With Free Shipping

If your order qualified for free shipping, the return shipping cost will be the customer's responsibility.

The return shipping fee will be calculated based on the actual local shipping rate for your location.

How to Request a Return

Before sending an item back, please contact our customer support team with:

Your order number

Reason for the return

Photos of the product, if applicable

Our support team will provide you with the return instructions and return address.

Please do not send your order back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you of the return status.

If your return is approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

We will review the issue and work with you to provide an appropriate solution, which may include a replacement or refund.

Non-Returnable Items

Items that have been used, damaged through improper use, modified, or returned without their original components may not be eligible for a return or refund.

Contact Us

If you have any questions about our return policy, please contact us:

Email: support@ashopcase.com

Store: ashopcase